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FAQ

1. How can I place an order for tubular motors and remote control units?

You can place an order by contacting Zhejiang Walter via our Contact Us page, email, or phone. We will confirm your requirements and send a quotation.

2. What information do I need to provide when ordering?

Please provide your company information and motor model, torque, speed, quantity, tube size, and control type (remote control units, wall switch).

3. Is there a minimum order quantity (MOQ)?

Yes. Our standard MOQ for tubular motors is 100 units. For sample orders, please contact us directly.

4. How long is the production lead time?

Standard production time is 25–30 days after payment and order confirmation. Custom orders may take longer.

5. Do you provide OEM or ODM service?

Yes. We offer OEM/ODM tubular motor manufacturing, including logo printing, packaging, and technical customization.

6. How do you ship tubular motors internationally?

We ship by sea, air, or express courier depending on order size and urgency. All motors are safely packed for transport.

7. Where do you ship from

By sea From Shanghai or Ningbo port. by air we ship from Shanghai or Hangzhou.

8. What payment methods do you accept?

We accept T/T bank transfer, L/C, and other methods upon agreement.

9. Can I get a sample before bulk order?

Yes. Sample orders are available to test quality and performance before mass production.

10. How many tubular motors can be loaded in 20ft Container?

The number of tubular motors per 20ft container depends on the packaging. Using master cartons, we have loaded a maximum of 9,500 pcs of 20 Nm motors in a 20ft container. Normally, we recommend 8,000 pcs for safe and efficient loading.

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